Frequently Asked Questions

Q: What is the policy on face masks and attendee health during Private arrival Transfer

A: The policies on face masks and attendee health are: Face masks required for travelers in public areas Face masks required for guides in public areas Face masks provided for travelers Temperature checks for travelers upon arrival.

Q: What is the policy on sanitization during Private arrival Transfer

A: The policies on sanitization are: Hand sanitizer available to travelers and staff Regularly sanitized high-traffic areas Gear/equipment sanitized between use Transportation vehicles regularly sanitized

Q: What is the social distancing policy during Private arrival Transfer?

A: The policies on social distancing are: Social distancing enforced throughout experience Contactless payments for gratuities and add-ons.

Q: How can I find my driver?

A: When you arrive beautiful city of Tokyo or Osaka. Your driver will be waiting for you with a welcome board in the Airport's arrival hall so you can find your driver easily. Your driver also will trace your flight information even if your flight is delayed. After your flight arrival, your driver will wait for you for 90 minutes for free. When you meet your driver who will help with your luggage and take you straight to your hotel by comfortable vehicle.

Q: How much luggage can I take?

A: Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs, or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable

Q: Is Wheelchair accessible?

A:Yes, Please confirm to our operator in advance.